This was true 11 years ago, when the first version of this article was written, and remains so today. Making general recommendations about common application-design problems is difficult, because so many of the problems we observe are domain-specific. We spend a full day on this topic in our Application Design for Web and Desktop course, but we could easily spend a month to catalogue every type of problem we’ve encountered in our user-research studies. Building applications that have both the depth to support complicated tasks and the intuitiveness to make it clear how to get that work done is a tremendous challenge. Designing complex applications is a challenging undertaking.
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